Other Clauses/Fees

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 **Late Arrival Clause** We kindly request that all clients arrive on time for their scheduled appointments. If you arrive more than 15 minutes late, we may need to reschedule the appointment to ensure sufficient time for your pet’s care. 

**Pick-Up Clause:**: Pet must be picked up promptly at the agreed-upon time following completion of grooming services. Pet must be picked up within 3 hours of notification of completion. Failure to pick up your pet may result in additional boarding charges at a rate of $30 and $10 per additional hour after. 

**Material Fee**:  A $4 Material Charge is added to all Baths, Clean Ups, and Grooming services. This helps us maintain the quality of the products and materials we use for your pet. Please note, this charge applies even if you bring your own shampoo or conditioner and is not considered a service fee or tip.  

**Cancellation Fee**:  To help us maintain our schedule and continue serving our clients, as a small business we kindly ask for at least 24 hours' notice if you need to cancel your appointment. A $20 fee may be charged for cancellations made less than 24 hours in advance or for missed appointments without notice. We recognize that emergencies happen, and we’re willing to accommodate when possible. However, frequent late cancellations, missed appointments, or rescheduling may affect our ability to secure future bookings for you and your pet.

**Re-bathing Fee**:  Since grooming can take 2-4 hours, please make sure your pet has had a bathroom break before their appointment. If your pet needs to be re-bathed during the session, a $20 charge may be added. 

**De-matting Clause**:  De-matting procedures may cause discomfort or skin irritation to your pet.  Understand that the groomer must proceed with de-matting or shaving if necessary for the health and well-being of your pet. (Please scroll down to see more information on De-matting)

 **Reserve the Right to Refuse Service Clause**
Charm's Grooming is committed to providing a safe and comfortable environment for all pets in our care. We are strong believers on Humanity before Vanity. To ensure the safety and well-being of all pets, clients, and staff, we reserve the right to refuse service at our discretion. Situations where service may be refused include, but are not limited to:

1. **Aggressive or Dangerous Behavior**: If a pet exhibits aggressive, dangerous, or uncontrollable behavior that poses a risk to themselves, other pets, or staff members, we may refuse service.
2. **Health Concerns**: If a pet appears to be ill, injured, or has a contagious condition (e.g., fleas, ticks, or infectious diseases), we may refuse service to prevent the spread of illness and ensure the health of other pets in our care.
3. **Owner's Conduct**: Disrespectful, abusive, or threatening behavior towards staff will not be tolerated. We reserve the right to refuse service to clients who engage in such behavior.

By using our services, you acknowledge and agree to this policy. Our priority is the safety and comfort of all pets and the quality of our grooming services. We appreciate your understanding and cooperation.